Because we fulfill and ship online orders as quickly as possible, at this time, we are unable to make changes to orders once they’ve been placed.

Unfortunately, we are not offering cancellations or refunds at this time. As a charitable foundation, your purchase supports life-saving cancer research and care. Due to the impact of your purchase, all orders are final. 

Returns are not accepted at this time, but if you wish to exchange an item you may do so within 30 days, provided it’s for the same item. 

We charge a flat rate of $15 + tax for shipping.

You will receive an email notification once your order has shipped, usually within 2-4 business days.

While we do our best to keep costs as low as possible, especially as a charity, the shipping charge helps us cover the actual cost of shipping, which ensures that more of the proceeds from each purchase go directly toward supporting our mission. Please know that we are always reviewing our processes to serve our supporters better, and your feedback is very valuable in helping us do that.

We accept VISA, MasterCard and American Express credit cards for orders.

Purchases of physical merchandise are not eligible for a tax receipt; however, please know that your support is making a meaningful impact. Proceeds from your purchase help to fund life-saving cancer research and care at The Princess Margaret. 

At this time, all merchandise orders must be placed through our online store so that your order gets to you as quickly as possible. Online orders also help us ensure that the proceeds are allocated to the proper channels, so that your purchase can have the most meaningful impact.

Yes. Your purchase goes towards supporting life-saving research and care at The Princess Margaret. Learn more at CARRYTHEFIRE.CA